Some of the questions posted in a forum can generate a lot of replies including things like “I’ve seen that, too” or “I wonder what that’s about”. Although those replies don’t answer the question or solve the problem, they’re useful because they show just how many users have the same issue. Other replies may contain guesswork or even well-intentioned errors about how to solve the issue. Then, along comes a post that solves the problem.
How do users know which of all those replies is the correct solution? The best way is for the originator of the thread (or a moderator) to use this button on the post that contains the solution:
Accept as Solution
Click on this. You’ll be asked to confirm you want to continue. If you do, the post will get a banner that reads “Success! This post is now an accepted solution”. The post asking the original question will get a banner that reads “Solved! Go to Solution” that doubles up as a clickable link. If you’re the user who posted the accepted solution, you get awarded extra points towards your next promotion!
Be aware that accepted solution status can be revoked, if a better solution comes along. With that in mind, don’t suspend your judgement when using posted solutions, even “accepted” ones.
SophosFreeTalk community manager
Sophos, Abingdon, UKFor our other self-service and peer-to-peer online support systems:
