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Community Manager
Community Manager
spike
Posts: 47
Registered: ‎09-03-2010
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During installation an 'Unable to connect to Sophos' message is displayed

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‎10-18-2010 08:03 AM

Issue

 
During installation, when the installer tries to set up your updating credentials, it displays a message saying that it is unable to contact Sophos. Typically this will be seen when your web traffic goes via a proxy server.

 

What To Do

 

You must ensure that both HTTP and HTTPS are configured correctly to allow access to the internet.

 

SophosFreeTalk community manager
Sophos, Abingdon, UK

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