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sandy
Posts: 138
Registered: ‎09-20-2010
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Known Issue: 'Scan this Mac' item fails to scan

[ Edited ]

Issue
The 'Scan This Mac' item in the shield menu either does nothing or produces an AppleScript prompt 'Where is Sophos Anti-Virus'.

This issue is seen following a clean install or upgrade to Sophos Anti-Virus for Mac OS X, version 7.0.5, when a different user logs on via fast user switching, and the Sophos Anti-Virus GUI has not yet been launched by this user.

 

What to do

The following workaround will fix this issue:

 

  • Launch the Sophos Anti-Virus GUI and select 'Scan This Mac' from the menu bar item.

 


Sandy.
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