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Community Manager
spike
Posts: 47
Registered: ‎09-03-2010
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What is the Mac tools help forum?

[ Edited ]

If you have downloaded the Sophos Anti-Virus for Mac Home Edition tool from Sophos, you'll already know from your licensing information that the SophosFreeTalk community is your technical support channel. The forums you'll find here support users in four ways:

 

  1. The Mac tools help forum contains information likely to be of use to at least some users of the free Sophos tools for the Mac platform. Each post has also been seeded with keywords to help you find them with the SophosFreeTalk search engine.
  2. It also contains some posts that act as entry points into the tool's Online Help. These are the posts whose titles start with "Help: ".
  3. The Sophos Anti-Virus for Mac Home Edition forum contains the questions and answers that you and the other SophosFreeTalk community members can post. Peer-to-peer support can be a highly effective way of flagging up problems and issues, and gathering responses from the people who know best - your fellow users.
  4. Among the SophosFreeTalk community, there are Sophos employees. You can spot them from the S-for-Sophos icon next to their user name. Many of them sign in, monitor the discussions and help out in their own time, out of personal interest, and out of a concern that users get the best possible experience of using the Sophos free tools.
  5.  

    We're confident that SophosFreeTalk, its members and this help forum will provide all the assistance that you will need.  If you contact the traditional Sophos Technical Support channels for assistance with Sophos Anti-Virus for Mac Home Edition, you will be directed back to this forum. 

Thanks.

 

spike

SophosFreeTalk community manager
Sophos, Abingdon, UK


For our other self-service and peer-to-peer online support systems: