Sophos Anti-Virus for Mac Home Edition

[Velcro49]

Agile wrote: If there are still problems at this point, please report them to this thread.

I am using a Flat panel PPC G4 on OS10.4.11

The current AV on my machine as of this morning is: V8.0.2C  Threat Detector: 3.30.0  Data 4.76

Similar to the last poster I have tried to 'force' a download of latest update, including shutting down the computer as you recommend, but the version data after install remains as quoted above.

in all other respects the AV seems to be doing what it is supposed to do.

[Agile]

As I mentioned, you need to wait for the version in your local data repo to come up to date.  This does not require a re-download of the installer; the autoupdate process will pull down the new version when it is available in your area.

[mikebore]

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Agile wrote:

As I mentioned, you need to wait for the version in your local data repo to come up to date.  This does not require a re-download of the installer; the autoupdate process will pull down the new version when it is available in your area.

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Thanks!

Not sure what a "local data repo" is. Is this a geographical issue (I am in UK)?

Will the manual download link be updated to 8.0.3? 

[Agile]

This is a geographical issue, as Akamai automatically points you to a server that is close to your physical and networked location.  This is true whether you're downloading the stand-alone installer or running autoupdate, so the question regarding the version number of the stand-alone installer is not an addressable issue -- the installer will always grab the latest version locally available as part of the isntall process.

[mikebore]

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Agile wrote:

This is a geographical issue, as Akamai automatically points you to a server that is close to your physical and networked location.  This is true whether you're downloading the stand-alone installer or running autoupdate, so the question regarding the version number of the stand-alone installer is not an addressable issue -- the installer will always grab the latest version locally available as part of the isntall process.

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Thanks for the explanation...not come across anything like this before. Patience is not one of my virtues!

[mikebore]

Does this lengthy process of the updates reaching the more remote regions apply to definition updates and the new version 8 live features?

I do hope not as the frequency of definition updates is one of Sophos's advantages....but not if it really takes days to propagate.

[QC]

Hello Mike,

does this lengthy process of the updates reaching the more remote regions apply to definition updates

it shouldn't (for the reason you gave). You can make sure by comparing the number of (IDE) files in /Library/Sophos Anti-Virus/IDE/ to the number here (you get the applicable threat data version - e.g. 4.77 - from About Sophos Anti-Virus).

Edit: Live Protection uses a different mechanism. It's very dynamic (hence the Live in its name ) so there are no "list of latest updates" or "date of latest update". You can verify that you can access the network and that it responds though by entering host -t TXT test.00.s.sophosxl.net in a Terminal window. It should respond with test.00.s.sophosxl.net descriptive text "WORKING".

Christian

[Velcro49]

I presume a: "local data repo" : means local data repository.

By my calculations we are now 48 hours after release (using the time in the first posting as a start point). If so the last post's question is valid - does the av database update also take so long to propagate? Are our computers at risk 48 hours or more after a new database update is released, or is it only the version/engine that takes so long?

[Specimen]

Contrary what has been said about local repo and this being normal, it isn't, past upgrades were nothing like this, I used to get the latest version automatically even before the release notes where updated.

The process is clearly not the same, Sophos did change something in their update process and not for the better, this of course raises the question if we are gettimg the latest virus definitions when we update.

[Specimen]

It's been 3 days already... Still nothing.