12-03-2012 01:07 AM
After months of trouble free operation, autoupdate is hanging frequently. I have not changed any settings. The menubar shield and Autoupdate window show continuous activity which never completes, Version is 8.0.8c.
Is this a problem at the Sophos end or my end?
Solved! Go to Solution.
12-07-2012 06:23 AM
12-07-2012 06:36 AM
Mine has stopped hanging for some reason....I have taken no action to fix it.
Could be because Sophos has silently been upgraded to 8.0.9c.
Correct it has indeed!
12-11-2012 04:43 AM
Installed latest Sophos edition....
Product version: 8.0.9
Threat detection engine version: 3.38.1
Threat data version: 4.84
Release date: 10 December 2012
Unable to comple an Update (even after a restart!).
Get the following error message:
Failed to authenticate at 22:05:08 11 December 2012
com.sophos.autoupdate: Error: Could not contact primary server at 22:05 on 11 December 2012
com.sophos.autoupdate: URL is invalid
Username and password has not changed as far as I know.
05-01-2013 10:12 AM
My AutoUpdate is hanging too! I installed Sophos about 2 months ago and everything has worked fine until now. Suddenly, I see an X inside the menubar icon signifying Autoupdate is not running. Sophos, the program is running fine - I just did a complete scan of my hard drive. No errors.
How do I get Autoupdate running again?
05-06-2013 07:51 AM
I take it from your other thread that you have since uninstalled the product. If not true, drop me a note and we'll work on diagnosing what happened to AutoUpdate.
05-06-2013 09:51 AM
Thanks, Bob! Yes, I've uninstalled Sophos for now. Just too many big issues happening on my Macbook Pro. I'm not 100% sure, but they sure disappeared when I removed Sophos. It is frustrating; I would prefer to have it installed.