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Advisor
mikebore
Posts: 21
Registered: ‎05-09-2012
0
Accepted Solution

Autoupdate hanging

After months of trouble free operation, autoupdate is hanging frequently. I have not changed any settings. The menubar shield and Autoupdate window show continuous activity which never completes, Version is 8.0.8c.

 

Is this a problem at the Sophos end or my end?

 

Thanks

 

 

Occasional Visitor
maralai
Posts: 1
Registered: ‎12-07-2012
0

Re: Autoupdate hanging

Same problem here. I did an uninstall, a clean new installation (Os 10.8), but still having the same download error message. The download size reaches about 500 kb and then the process aborts. Last message in the log file: com.sophos.autoupdate: Updating catalogue information at 13:47:19 07 December 2012 com.sophos.autoupdate: Catalogue updated at 13:47:20 07 December 2012 com.sophos.autoupdate: Download started at 13:47:20 07 December 2012 com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/1579 com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/1580 com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/1581 com.sophos.intercheck: Corrupt file: /Library/Caches/com.sophos.sau/warehouse/1582 com.sophos.autoupdate: Error: Failed to download packages at 13:47:58 07 December 2012 com.sophos.autoupdate: Error: Could not contact primary server at 13:47 on 07 December 2012 com.sophos.autoupdate: URL is invalid com.sophos.autoupdate:
Advisor
mikebore
Posts: 21
Registered: ‎05-09-2012
0

Re: Autoupdate hanging

Mine has stopped hanging for some reason....I have taken no action to fix it.

Regular Advisor
ZRL1
Posts: 95
Registered: ‎07-07-2012
0

Re: Autoupdate hanging


mikebore wrote:

Mine has stopped hanging for some reason....I have taken no action to fix it.


Could be because Sophos has silently been upgraded to 8.0.9c.

Advisor
mikebore
Posts: 21
Registered: ‎05-09-2012
0

Re: Autoupdate hanging


ZRL1 wrote:

mikebore wrote:

Mine has stopped hanging for some reason....I have taken no action to fix it.


Could be because Sophos has silently been upgraded to 8.0.9c.


Correct it has indeed!

Occasional Visitor
extravert01
Posts: 1
Registered: ‎12-11-2012
0

Update fails - unable to contact primary server.

Installed latest Sophos edition....

Sophos Anti-Virus
Product version: 8.0.9
Threat detection engine version: 3.38.1
Threat data version: 4.84
Release date: 10 December 2012

 

Unable to comple an Update (even after a restart!).

 

Get the following error message: 

Failed to authenticate at 22:05:08 11 December 2012
com.sophos.autoupdate: Error: Could not contact primary server at 22:05 on 11 December 2012
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:

 

Any suggestions???

Username and password has not changed as far as I know.

Frequent Advisor
AMC3
Posts: 33
Registered: ‎03-20-2012
0

Re: Autoupdate hanging

My AutoUpdate is hanging too! I installed Sophos about 2 months ago and everything has worked fine until now. Suddenly, I see an X inside the menubar icon signifying Autoupdate is not running. Sophos, the program is running fine - I just did a complete scan of my hard drive. No errors.

 

How do I get Autoupdate running again?

MacBook Pro, OS 10.7.4
Moderator
bobcook
Posts: 288
Registered: ‎11-10-2010
0

Re: Autoupdate hanging

Hi AMC3,

 

I take it from your other thread that you have since uninstalled the product. If not true, drop me a note and we'll work on diagnosing what happened to AutoUpdate.

----------
Bob Cook
Senior Development Manager
email: bob.cook@sophos.com
SOPHOS Security made simple
Frequent Advisor
AMC3
Posts: 33
Registered: ‎03-20-2012
0

Re: Autoupdate hanging

Thanks, Bob! Yes, I've uninstalled Sophos for now. Just too many big issues happening on my Macbook Pro. I'm not 100% sure, but they sure disappeared when I removed Sophos. It is frustrating; I would prefer to have it installed.

MacBook Pro, OS 10.7.4