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Occasional Visitor
SnowFlax
Posts: 3
Registered: ‎12-19-2012
0
Accepted Solution

Can not either uninstall or update

Hi,

 

one day I saw a "X" in the Sophos icon. When I click on it a greyed text says: "AutoUpdate is not running".

 

I've tried to uninstall by running "/Library/Sophos\ Anti-Virus/Remove\ Sophos\ Anti-Virus.pkg", but there will be an error message saying: "com.apple.installer.pageconterller error -1". Could not open "Remove Sophos Anti-Virus.pkg".

 

I've tried to download the latest version manually, but when I try to install it says that: "This product is already installed. Please remove the existing installation, and run the installer again."

 

I system messages i can read:

"

2012-12-19 16:32:42,986 com.apple.launchd[1]: (com.sophos.autoupdate[95360]) Exited with code: 22
2012-12-19 16:32:42,986 com.apple.launchd[1]: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds

"

 

What can I do?

Occasional Visitor
SnowFlax
Posts: 3
Registered: ‎12-19-2012
0

More information

I'm using OS X v10.8.2 and Sophos 8.0.9C

Occasional Visitor
SnowFlax
Posts: 3
Registered: ‎12-19-2012
0

Solution

I solved the problem with some brute force. Searched for every file containing sophos, moved them to trash. Did a "sudo kill -9 [pid]" and then emptied the trash. To become sure that everything was removed I rebooted the computer, reinstalled Sophos (this time it did not complain) and then run the application "Sophos remove"

Occasional Advisor
kentjohnson4
Posts: 6
Registered: ‎01-09-2013
0

Re: Solution

Hi,

 

I'm having the same problem with my MacBook. What is the "sudo kill -9 [pid]" process that you referenced?