12-19-2012 07:34 AM
one day I saw a "X" in the Sophos icon. When I click on it a greyed text says: "AutoUpdate is not running".
I've tried to uninstall by running "/Library/Sophos\ Anti-Virus/Remove\ Sophos\ Anti-Virus.pkg", but there will be an error message saying: "com.apple.installer.pageconterller error -1". Could not open "Remove Sophos Anti-Virus.pkg".
I've tried to download the latest version manually, but when I try to install it says that: "This product is already installed. Please remove the existing installation, and run the installer again."
I system messages i can read:
2012-12-19 16:32:42,986 com.apple.launchd: (com.sophos.autoupdate) Exited with code: 22
2012-12-19 16:32:42,986 com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
What can I do?
Solved! Go to Solution.
12-25-2012 02:02 PM
I solved the problem with some brute force. Searched for every file containing sophos, moved them to trash. Did a "sudo kill -9 [pid]" and then emptied the trash. To become sure that everything was removed I rebooted the computer, reinstalled Sophos (this time it did not complain) and then run the application "Sophos remove"