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Occasional Visitor
helpme
Posts: 1
Registered: ‎04-25-2012
0

Can't remove viruses

I've installed the virus removal tool for the mac, but when i go to the quarantine manager and click on the virus, it just sends me back to the webpage to download the virus removal tool.  Is there something else I need to do?  Thanks.

Occasional Visitor
DonDarche
Posts: 1
Registered: ‎04-25-2012
0

Re: Can't remove viruses on my Mac

Says can't be removed then says remove them manually.

Can't seem to do it, get into a download loop.

DonDarche

Employee
Agile
Posts: 1,191
Registered: ‎11-02-2010
0

Re: Can't remove viruses on my Mac

Don't click on the threat name; that just takes you to the description of the threat.  Instead, click on anything that ISN'T the threat name.

 

If you can't remove them, you need to create a custom scan to remove the threat.  There are some good instructions on how to do that on this forum.

 

If it's in a Time Machine backup, your best bet is to find the file path, and then locate it inside the Time Machine browser, and delete the backups by hand.

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Andrew
Threat Researcher
SophosLabs


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