04-25-2012 11:24 AM
I've installed the virus removal tool for the mac, but when i go to the quarantine manager and click on the virus, it just sends me back to the webpage to download the virus removal tool. Is there something else I need to do? Thanks.
05-01-2012 03:07 PM
Don't click on the threat name; that just takes you to the description of the threat. Instead, click on anything that ISN'T the threat name.
If you can't remove them, you need to create a custom scan to remove the threat. There are some good instructions on how to do that on this forum.
If it's in a Time Machine backup, your best bet is to find the file path, and then locate it inside the Time Machine browser, and delete the backups by hand.