Sophos Anti-Virus for Mac Home Edition

[Sylvia]

Thanks Andrew!

Sylvia

[CALF]

I did all this but the 3 threats identified are still there in the main window.

[ReluctantFisher]

Thanks for this excellent tech support.  However, I followed it carefully and it did not remove the four threats of OSX/FakeAV-A that were in my quarantine manager.  Any other suggestions?

[Cass8]

HELP! PLEASE! These instructions were very helpful and I followed them all, but I still have a problem. The 8 threats in my quarantine manager are still there, even though I ran the custom scans.

I followed the path (same as yours- under caches) to run the custom scans and they were completed with "no threats detected". However, as the custom scans were running the Mac antivirus application popped up with virus threats. But Sophos is not deleting them or recognizing them in the custom scans, even though they are in the quarantine.

This virus is preventing me from adding new language levels from a CD (Rosetta Stone program). Any help would be greatly appreciated!

[Agile]

When running the custom scans, did you ensure "scan inside archives and compressed files" was checked under the Options tab?  Did you set "When a threat is found" to "Delete threat"?  These two items are required.  If you're cautious about direct deleting, you could select "Move threat" so that all the files end up in one easy to find location, where you can manually throw them in the trash yourself.

However, if the scan is under caches, it is often easier just to manually toss your cache files in the trash, or even just restart your computer (The OS will clear many cache files as part of the restart process).  When you have completed these steps, the threats should be gone from the Quarantine.

[brianarmour]

I have followed Merril444 instructions on creating a custom scan and while I agree they are well written and easy to follow, unforunately they did not do the job. I have a Mac and for the best part of 3 years have had no problem with Viruses. Last weekend I received a junk email about a lottery win which I did not open and put to trash. Since then I have been flooded with large numbers of return mail advisories. I downloaded Sophos for Mac Home Edition and the scan shows 3 viruses which must be cleaned manually.

Whren I fololwed above instructions, they took you to the Cache and I followed that without knowing what I was doing? if someone could help me with the file locations that would help as all of this is a mystery to me? I have i virus Mal/Generic-L File Path Volumes/My Book/Backups.backups.db......... (File FCrXML.dll) and 2 Virus Troj/Gida -A (Same File Path as above but File Gnida(1).SWF)

If anyone can help this much appreciated

Brian Armour

[Agile]

You can probably locate those files in your Caches folder inside Time Machine.  Those are drive-by Flash downloads, and as far as I know are only malicious on a Windows PC.

[elliott01]

Thanks very much for these detailed instructions.

I would have struggled without them.

[prtex]

Hi, everyone. I have several items of malware on my Mac. I jus tdid every step that merril444 set forth. But when I clicked on Quarantine Manager, all the threats were still there. Could any of you please help me find out what went wrong? Thanks so much.

[prtex]

Hello again. This is prtex. When I click on the blue link file name of a threat, the details say that the operating system affected by the threat is Windows. The details don't say anything about OS X. So I'm like, what the hell? I don't have Windows on my Mac. And if it's affecting Windows, why do I keep getting delivery failure notices for e-mails I never sent? I hope someone will reply and give me some helpful information. Thank you.