05-03-2011 01:18 PM
my husband installed sophos on my computer...I don't know which version it is.
I want to install the mac home edition, but i get this message.
Another version of Sophos anti-virus software, which is not compatible with this version, is already installed. You must remove that version before attempting installation again.
06-01-2011 05:17 PM
If the version installed is SAV 7, it's basically the same product. If it's SAV 4, you'll need to upgrade to SAV 7, run the SAV 7 uninstaller, and then install SAV 7 HE.
04-18-2012 01:33 PM
On the version my daughter installed, it says the update is not configured. We have been in circles for months on this. It's driving me crazy and I know I have a virus or trojan that is messing up everything on my computer. Could the virus be the reason it won't update and how do I remove so I can get it cleaned up? Thanks
04-18-2012 02:47 PM
Do you have the Home Edition or the Enterprise Edition installed? What version? 4? 7? 8?
The Sophos Remove.app file is in the /Applications folder for all Home Edition versions
It is found in /Library/Sophos Anti-Virus/ on the Enterprise Edition on version 7 and 8.
Version 4 didn't have an uninstaller, but can be upgraded to the trial version 7 or 8 of the Enterprise Edition, which can then be uninstalled.