04-07-2012 06:14 PM
Just installed anti-virus Sophos v8 for home. Ran a check of my whole computer and got a clean report. My question: On the menu bar there was a small black icon and a small black arrow cascading downward indicating activity. After the scan the icon ceased any movement. When I restarted the computer, the icon disappeared. Thinking that it would appear when scanning other files, I had another file checked; however, the menu bar icon didn't appear. Can anyone let me know about this menu bar icon -- what it indicates an what happened to it and how can I get it back? Thanks
04-23-2012 03:54 PM
The downward-facing arrow indicates it is in the middle of downloading and installing a software update. Likely something broke when you restarted during the install.
Try running the Sophos Anti-Virus app, and selecting "Update Now" from the Sophos Anti-Virus menu. Hopefully this will complete your software update and restore the icon in the menu bar.