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Occasional Visitor
Eychenboom
Posts: 1
Registered: ‎04-07-2012
0

Icon on menu bar

Just installed anti-virus Sophos v8 for home.  Ran a check of my whole computer and got a clean report.  My question:  On the menu bar there was a small black icon and a small black arrow cascading downward indicating activity.   After the scan the icon ceased any movement.   When I restarted the computer, the icon disappeared.  Thinking that it would appear when scanning other files, I had another file checked; however, the menu bar icon didn't appear.  Can anyone let me know about this menu bar icon -- what it indicates an what happened to it and how can I get it back?  Thanks

Employee
Agile
Posts: 1,191
Registered: ‎11-02-2010
0

Re: Icon on menu bar

The downward-facing arrow indicates it is in the middle of downloading and installing a software update.  Likely something broke when you restarted during the install.

 

Try running the Sophos Anti-Virus app, and selecting "Update Now" from the Sophos Anti-Virus menu.  Hopefully this will complete your software update and restore the icon in the menu bar.

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Andrew
Threat Researcher
SophosLabs


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