02-09-2012 12:31 AM
I've just downloaded Sophos 7.3.8C and installed in on a Mac OSX10.6.8. The installation stated it was successful and the black shield appeared. However, Sophos 'quits unexpectedly' when I try to i) Open Preferences, or ii) Scan local drive. I uninstalled and then re-installed in case this was an issue but the problem remained. Please can someone advise what the issue might be and what I can do about it?
Thanks in advance.
02-13-2012 11:05 AM
The first thing I always suspect when something fails to run/access correctly is corrupted permissions. Run Disk Utility and do a permissions scan to see if this is a problem for you.
You may also want to try running it using an administrator account if this is happening on a user account, just to see if it's access-permissions related.