Sophos Anti-Virus for Mac Home Edition

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DavidT
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DavidT
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Registered: ‎02-09-2012
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Install problem - Sophos 7.3.8C quit unexpectedly on OSX10.6.8

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‎02-09-2012 12:31 AM

Hi,

 

I've just downloaded Sophos 7.3.8C and installed in on a Mac OSX10.6.8.  The installation stated it was successful and the black shield appeared.  However, Sophos 'quits unexpectedly' when I try to i) Open Preferences, or ii) Scan local drive.  I uninstalled and then re-installed in case this was an issue but the problem remained.  Please can someone advise what the issue might be and what I can do about it?

Thanks in advance.

 

David

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Employee Agile
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Agile
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Registered: ‎11-02-2010
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Re: Install problem - Sophos 7.3.8C quit unexpectedly on OSX10.6.8

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‎02-13-2012 11:05 AM

The first thing I always suspect when something fails to run/access correctly is corrupted permissions.  Run Disk Utility and do a permissions scan to see if this is a problem for you.

 

You may also want to try running it using an administrator account if this is happening on a user account, just to see if it's access-permissions related.

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Andrew
Threat Researcher
SophosLabs

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