12-12-2011 07:49 AM
Can anybody help? I don't know much about this kind of stuff. I've had the free Sophos Anti-virus on my Mac at home for about a year. No problems at all. Yesterday I left my Mac running a Sophos scan, which usually takes about 30 minutes. When I next went to use it about 3 hours later, the first thing I expected to see is a message saying that the scan was completed and indicating what actions (if any) were necessary on my part. This wasn't there and the Sophos icon which is normally at the top the screen was missing completely. (The numerous windows which were previously open at pages from various internet sites had all shut down too). I looked in the applications folder and as well as the original Sophos installation being in there, there was an application "Remove Sophos", which was downloaded or applied (I'm not very sure of the right terminology here) during the period that I had left the computer - ie timed at 13-06 on 11th December. It appears that during my absence a programme or application ran to remove my anti-virus protection, which resulted in Sophos being taken off. This is a complete mystery to me.
Can anybody help to explain this? I have since tried to download the free software again, but am getting that message which other people have referred to recently on this forum which says "cannot contact Sophos even though you appear to be connected to the internet" .
I appear to now have no AV protection, and am seriously concerned about the security of my Mac. Any help or advice would be hugely appreciated.
12-12-2011 01:53 PM
I had this problem all yesterday. I shut down SugarSync and this error message went away. Wouldn't it be great if I solved the problem for everyone? Check what programs are running in the menu bar and if they access the internet, shut them down and then try installing. Obviously, don't shut down your internet connection... yay...
12-13-2011 10:45 AM
I'm not sure about the rest of your issues, but the application "Remove Sophos" is part of the original installation -- it's the uninstaller, and when run, will remove the rest of the software.
If the icon is missing from the top of the screen, that likely means that your software performed a self-update, and the menu bar process didn't get launched properly at the end of the software update. It should eventually launch by itself, or after a reboot if there's another process blocking it.
I've had issues with various background processes that use SSL blocking my updates in this manner, such as drop-box style apps and CRM software that connects to the internet. Closing down the software was usually enough to let Sophos autoupdate kick in. I was able to start the other software back up after the fact in all cases and things ran smoothly.