Sophos Anti-Virus for Mac Home Edition

[Agile · Accepted solution]

Try downloading the trial of the enterprise version and "updating" -- the trial will include the uninstaller, which should then allow you to fully uninstall in preparation for using the Home version.

[cbr]

Thanks, it worked! Hurray!

Have a nice day

Chrystele

[boltonbrooksy]

Hi I have Sophos Antivirus version 4.9.41 and it ends March 2011 so I want to use the free version for Home but it won't let me upgrade without removing the previous version - how do I do this as there is no uninstall/ remove I can find??

[boltonbrooksy]

Hi I should say its for a Mac 10.5.8

Thanks

[boltonbrooksy]

I've tried downloading the free trial enterprise but of course that's only for a PC so that's not a solution... 

Sorry to be a pain but I thought it would be so easy and its now taken me over an hour and I'm no further forward......

Trust you will answer my concerns

Cheers

[Agile]

https://secure.sophos.com/support/updates/mac.html

The free trial enterprise is not only for PC; it's just the enterprise console that's for PC.  If you read the rest of the page, there are a number of variants of the endpoint software you can download for MacOS.  The one you want is SAV7 for Stand Alone Computer: https://secure.sophos.com/support/updates/dp/full/savosx72sa.dmg

[boltonbrooksy]

Thanks Andrew  but when I download this I still doesn't have an uninstall.......... Or am I missing something

[Agile]

1. Finder
2. Go menu
3. Go to Folder…
4. /Library/Application Support/Sophos Anti-Virus
5. Remove Sophos Anti-Virus

The uninstaller is installed by the installer; it's not loose in the downloaded package.

{edited to fix folder path}

[Tom]

Thank you, Agile. I was successful in removing the old and installing the new.

Tom

[Anneags]

I have a Mac computer which I got to keep after I retired from my office.  I have tried to remove the anti-virus software unsuccessfully.  I cannot find the "Remove Anti-Virus.."  option in the Library/Application Support list.  I tried to remove it through the Unix command line, following the prompts recommended by Sophos.  It asks for authentication.  When I typed in "su-" for Super  User command, it asks for a password. I typed in the password that I have for my computer and it's not correct.  I am stuck.  Now what???? Sophos Technical Support and my former office technical support have not been able to help either.
Sophos suggested that I get a Add/Remove program. 

Anyone has any additional suggestions?