02-01-2011 09:24 AM - edited 02-01-2011 09:31 AM
Those instructions in this thread that refer to the Application Support folder are for removing SAV for Mac Enterprise Edition to install SAV HE. To uninstall SAV HE, run the "Sophos Remove.app" application located in your /Applications folder right next to the "Sophos Antivirus.app" application.
For your other issue, "su -" requires the root credentials of your computer. OS X does not have a root user by default; you would need to create one, and should only do this if you are an advanced user. the "sudo" command accomplishes the same thing on a per-command basis, uses your administrator user's username and password, and is the recommended way of accommplishing administrator tasks on OS X.
If you've been talking to Sophos Technical Support, I presume you have a support contract for the Enterprise version? The Home Edition is not the same product as the Enterprise version, which could be where you are having difficulties (the instructions you've been given by Sophos Technical Support are all for the Enterprise version -- they don't support the Home Edition; that is done on these forums).
02-02-2011 02:37 AM
Please could you check which version of Sophos Anti-Virus you have installed? You can find this by selecting "About Sophos Anti-Virus" from the Sophos shield menu at the right hand side of the menubar.
I ask this because there are two versions of SAV for Mac.
The old version 4.9.xx has "Remove Sophos Anti-Virus" in /Library/Application Support/Sophos Anti-Virus/
whereas with version 7.x.x it is in /Library/Sophos Anti-Virus/
02-13-2011 11:34 AM
I did not find a remove Sophos app in either of the suggested locations. I also tried Spotlight search, which confirms that there is no "Remove Sophos" app on my Mac. Is there anywhere to download that app?
02-14-2011 07:39 PM
1.) Download the current version of SAV, and mount its disk image file.
2.) Right-click on the "Sophos Anti-Virus Home Edition.mpkg" icon which will have appeared in a Finder window.
3.) Choose "Show Package Contents" from the resulting drop-down menu, and go to Contents --> Packages.
4.) There you will find a "SophosRemoval7.2.4" package icon. Double-click it to launch Apple's Installer.app.
5.) After entering your admin password to authorize the procedure, "Sophos Remove.app" will be installed in the Applications folder.
6.) There is no step 6.
04-01-2011 03:45 AM
I have a strong problem. I installed SAV free home edition for Mac on 10.6.6.
I am running a Java Application which goes to a link on a https adress. this is correct written at the Java link. Since installing SAV, this link changes while opening to http. Therefore, there is no connection possible. Still, the adress at Java is correct written. I wondered if this might have todo with SAV and deinstalled with the Sophos remove button what worked fine. But still no work.
Also, I am experiencing, that if i click any item at finder with the right mouse tab, that there is still the button "scan with SAV". I am wondering now if this programm is not totally removed from my system. I have updated not to OS10.6.7 to avoid any even simple problems with this, but no change.
04-01-2011 03:40 PM
SAV only scans and cleans files; it does not affect your network settings at all -- so I don't think it's likely that SAV was the culprit in this case.
However, the "scan with SAV" contextual menu sticking around after running the Sophos Remove app sounds a little strange. I'd suggest scanning your hard drive for errors using Disk Utility, and repairing disk permissions before doing anything else (upgrading, reinstalling SAV, etc.).
09-09-2011 03:45 PM
Thanks very much for this. I've been having the same problem & spent a lot of time trying to figure out what was going on.
This worked perfectly.