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Occasional Visitor
adventmedia
Posts: 1
Registered: ‎04-08-2012
0

Scan fails - Sophos AV crashing

Installed the new Sophos AV for Mac 8.0.1C on Lion (10.7.3). Have not been able to complete a scan successfully. A component is crashing every time, there are crash logs for SophosAVAgent.

What now?

Employee
Agile
Posts: 1,191
Registered: ‎11-02-2010
0

Re: Scan fails - Sophos AV crashing

I'd suggest starting by running disk utility, scanning your hard drive for errors and repairing disk permissions.  You may also want to disable scanning inside archives from the preferences, and disconnecting external drives and network shares.  Does this help?

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Andrew
Threat Researcher
SophosLabs


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Occasional Visitor
DavidColman
Posts: 2
Registered: ‎04-23-2012
0

Re: Scan fails - Sophos AV crashing

Ever since I instaklled this sodftware on my mac (running 10.7.3), my system keeps crashing -- it's always a different application that crashes. What do I do? 

Occasional Visitor
DavidColman
Posts: 2
Registered: ‎04-23-2012
0

Re: Scan fails - Sophos AV crashing

and I already ran diskutility, that did nothing.