Sophos Anti-Virus for Mac Home Edition

[baldchicken]

Hello,

I did some searching and wasnt able to find much on this subject. I ran a scan and it shows there are 2 Threats on my machine, but doesnt tell what they are or where they are located.

So I tried to check the virus log, but the virus log says that there are no Threats.... Ideas?

Virus log:

com.sophos.intercheck: Info: On-access scanner started at 08:30 on 07 August 2012
com.sophos.intercheck:
com.sophos.autoupdate: Updating catalogue information at 08:33:36 07 August 2012
com.sophos.autoupdate: Catalogue updated at 08:33:38 07 August 2012
com.sophos.autoupdate: Download started at 08:33:38 07 August 2012
com.sophos.autoupdate: Download completed at 08:33:59 07 August 2012
com.sophos.autoupdate: Update started at 08:34:00 07 August 2012
com.sophos.intercheck: Info: On-access scanner stopped at 08:34 on 07 August 2012
com.sophos.intercheck: 6288 items scanned, 0 threats detected, 0 issues
com.sophos.intercheck:
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.80, 06 August 2012
com.sophos.intercheck: Includes detection for 3878901 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

[QC]

Hello baldchicken,

the snippet from the log starts on the 7th whereas the scan ran on the 6th. Does the log contain no previous entries (i.e. you are unable to scroll "up") or did you just not try? Clicking Quarantine Manager should take you to the list of threats, furthermore Scan -> View  Scan Log from the Sophos Anti-Virus menu bar or Shift+Cmd+L should take you to the Scan Local Drives log.

HTH

Christian

[baldchicken]

I see what you are talking about. I have the complete log, and I did a search for "threat" and went through each line... all of the lines show 0 Threats. Here is the log that was done on the 6th.

com.sophos.intercheck: Info: On-access scanner started at 13:36 on 06 August 2012
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 13:36:24 06 August 2012
com.sophos.autoupdate: Info: Checked primary server at 13:36 on 06 August 2012
com.sophos.autoupdate: Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 16:15:03 06 August 2012
com.sophos.autoupdate: Catalogue updated at 16:15:05 06 August 2012
com.sophos.autoupdate: Download started at 16:15:05 06 August 2012
com.sophos.autoupdate: Download completed at 16:16:58 06 August 2012
com.sophos.autoupdate: Update started at 16:17:06 06 August 2012
com.sophos.intercheck: Info: On-access scanner stopped at 16:18 on 06 August 2012
com.sophos.intercheck: 9378 items scanned, 0 threats detected, 0 issues
com.sophos.intercheck:
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.80, 06 August 2012
com.sophos.intercheck: Includes detection for 3878846 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com

[QC · Accepted solution]

Hello baldchicken,

my bad - the scans don't write to the general log it seems. So please try to access the Scan local drives log(s) as described. Or try to find them via console->logs  in ~/Library/Logs/Sophos Anti-Virus/Scans.

HTH

Christian

[baldchicken]

You guys are AWESOME! I located the log under the path you specified, and it shows the errors / viruses.

Thanks!

Scan completed at 2012-08-06 19:56:34 -0700.
636584 items scanned, 2 threats detected, 3 issues