Sophos Anti-Virus for Mac Home Edition

[pennbank]

Have found that by going to finder,selecting Go, MacHD (I have Macbookpro),Library,Sophos

then dragging the Sphos UI Server to the Dock and keeping it there

Then when the icon disappears from the task bar I click on the SophosUIiserver in the dock and it returns.

Well its awork around until its fixed.

[inbeijing]

More worrying than just a disappearing icon is this:  I downloaded the EICAR "test" virus (when the menu bar icon was hidding itself).  I got no visual indication that the software had found the "virus" till I opened the main Sophos program (notifications apparently dissapear with the icon .  And then I told the software to clean the quaranteened "virus," which it proceeded work on for about one hour.  I finally forced the Sophos to quit and rebooted.  Then Sophos kept finding the EICAR over and over again, even after it had been deleted. 

This is too bad, as the notification system is important!  I have used versions of many antivirus programs for Mac, and I liked Sophos so much that I tried to buy it before it became a "home addition."  So I do hope the issue of the notification is fixed (I canlive without the Icon in the menu bar).  Also, I hope that Sophos does not tend to go into an endless loop if it tries to clean a real threat. 

[RTP]

I uninstalled the old version, did an Onyx clean up run, restarted, installed the latest version, and the icon is staying.

[finepiks]

Same problem here too. Has to be a bug and hardly surprising given the amount of problems overall that the ML upgrade has caused. The UI Server app workaround that was posted earlier works for me too so le's hope Sophos release an update soon.

[mrsjanc]

Has there been any word from Sophos yet about all these problems...my icon has so far remained since removing and reinstalling but I am still noticing issues with the auto update, it runs the update feature but either can't connect to primary server or fails to download the update, have to run it manually to update it. I wasn't happy to read that earlier post by someone that downloaded a test virus...Sophos doesn't seem to be working well at all with Mountain Lion...I am being extra careful, can't be sure it's actually protecting my computer right now...I do hope there's a fix for all these problems real soon.

[joelw135]

I had to remove it today as it started to do a download and it used 100% CPU and I had to use the power button on my iMac to stop it as Force Quit was not available as the spinning beachball never stopped.

[mrsjanc]

I may have a possible solution to the updating issue with Sophos...Mountain Lion caused some internet/browser issues...lots of people complaing how slow everything was and pages not loading etc...well i am thinking this ineternet issue may be what's causing the updating problem in sophos (sophos tries to update but can't connect to primary server, cannot download update)...so, i rebooted my router about an hour ago to see if that would help and as far as my sslow safari problem is concerned it seems to have now gone, safari is running real fast, no lagging, waiting etc...i will now keep an eye on sophos when it does it's auto updating and see if the problems are gone.

[joelw135]

I found another problem that I didn't mention before. The icon in the menu bar shows downloading, and when I click on it the option to stop the download is grayed out.  Also the CPU spikes and OSX Mountain Lion becomes locked up.

[finepiks]

Looking at Activity monitor I can see that the SophosAntivirus and SophosAutoUpdate processes are still running when the icon disappears. It's just the UI server element that seems to stop so I would imaging that the protection is still there. 

[finepiks]

I found these entries in console logs and had noticed that during this time the icon had disappeared:

7/8/12 9:43:29.161 AM SophosUIServer[4174]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"

7/8/12 9:59:34.785 AM coreservicesd[76]: Application App:"Sophos Anti-Virus" [ 0x0/0x229229] @ 0x0x7f8cd2a0bb30 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x25e25e: ) ),  so denying.

7/8/12 9:59:34.785 AM WindowServer[77]: [cps/setfront] Failed setting the front application to Sophos Anti-Virus, psn 0x0-0x229229, securitySessionID=0x186a4, err=-13066

7/8/12 1:02:49.000 PM kernel[0]: Sophos Anti-Virus on-access kext unloaded

7/8/12 1:03:50.458 PM SophosAutoUpdate[4892]: AlreadyRegistered

7/8/12 1:03:59.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated