I have a new iMac running the latest version of Lion. Since installing Sophos the system hangs when I try to shut down. The desktop clears, I get the grey shut down screen, and there it stays. Is anyone else having this issue? If so, what is the solution?
Try ejecting/disconnecting the external drives first, and see if that fixes the issue; if it does, exclude those drives from on-access scanning and see if that also fixes the issue.
- Andrew Threat Researcher SophosLabs For our other self-service and peer-to-peer online support systems:
Yes; the purpose of this is to see if the culprit is the interaction between your external devices and the on-access scan.
Also, data on an external drive is not going to be malicious in a real-time way, unless it autolaunches somehow. Of course, if you regularly execute software off of an external drive, it should definitely be protected with the on-access scanner. For the rest, you can set up a scheduled scan (with archive scanning enabled, etc.) to do a full in-depth scan of all contents.
- Andrew Threat Researcher SophosLabs For our other self-service and peer-to-peer online support systems:
