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Occasional Visitor
fret43swa
Posts: 2
Registered: ‎05-11-2011

The installer cannot connect to Sophos, although your Mac appears to be connected to the internet.

I get this message when I try installing the software.  No clue what might be causing it.  Installed it on 2 other macs no problem.  This one is a new MacBook Pro 13" (early 2011).  I'm on my home network.  And I removed the optical drive and replaced it with an SSD, so it has 2 drives.  The boot drive is the SSD.  I also upgraded the RAM to 8GB.  Not sure if any of this makes a difference, but those are the only differences between the macs that I have that I was able to install them on and the one I wasn't.

 

Screen shot of error

Employee
Agile
Posts: 1,191
Registered: ‎11-02-2010
0

Re: The installer cannot connect to Sophos, although your Mac appears to be connected to the interne

Have you tried the suggestions in this thread?

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/cannot-install-the-Sophos-Antivirus-ho...

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Andrew
Threat Researcher
SophosLabs


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Occasional Visitor
fret43swa
Posts: 2
Registered: ‎05-11-2011

Re: The installer cannot connect to Sophos, although your Mac appears to be connected to the interne

No, this solution does not help.