Sophos Anti-Virus for Mac Home Edition

[tracyH]

I downloaded the Mac version and ran a local drive scan. STOP at around 438,xxx remaining and indicated "This scan has never been completed". I clicked on "scan now", it would start scanning at around 470,xxx remaining and stopped again

Uninstalled and installed AGAIN, ran another scan, and same thing happened. but this time ran more files......

NEED HELP!

[maythahla]

I second that. The scan just won't run/complete, whatever I do. The 'Braber's pole' stripes run for hours, no solid bar, nothing. What am I doing wrong? Is there a users' manual will screenshots to show what a properly running scan should be like?

[fuzzbeans]

I have sort of the same problem, when I try to run a local scan it never even starts. It gets "stuck" and just says "calculating" but nothing ever happens. I've had it running for a couple of hours in the background but nothing has happened, will a re-install fix this?

[tzaddi]

I have asked for help concerning this same issue in this thread.

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Anti-Virus-for-Mac-this-scan-has-never...

As far as I can tell this problem has not been addressed.  At this point I am just looking for a way to protect my computer and Sophos does not appear to be the answer. Can anyone make a recommendation?

Perhaps presenting this issue on the Sophos FB page will shed some light.

I am using Mac OS 10.4.11

[vayankee]

I have the same issue, with our iMac 10.4.11 Local scan does about half the job and then stops.

[vayankee]

I just tried the local scan again, and the scan stopped on me again. But I noticed that the stop point was the same as before: a file called archive.pax.gz. Does this help at all?

[Agile]

This definitely helps... that file resides in a .pkg or .mpkg file, and is an installer archive.

When archives are being scanned, the progress bar does not increase, even though the archive is decompressed and its contents are scanned.  When the scan of the entire archive is complete, the progress bar will resume its movement.

If there is not enough room to decompress the archive (in this case, it needs to decompress the gzip archive, then decompress the pax archive inside, then possibly decompress the embedded archive inside that), scanning will fail for that file.

When you say "stopped" do you mean that your scan terminates, or that the progress bar stops moving for a number of minutes?

[darkridedp]

I'm having this problem, and the process terminates. Same crash every time.

The crash reports states this: 

Date/Time: 2012-05-09 19:01:28.018 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: SophosAVAgent
Path: /Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAVAgent
Parent: SophosAntiVirus [35]

Version: ??? (???)

PID: 1912
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x53464673

Thread 0 Crashed:
0 <<00000000>> 0xfffeff18 objc_msgSend_rtp + 24
1 com.apple.Foundation 0x92bd8838 -[NSPlaceholderString initWithString:] + 120
2 com.apple.Foundation 0x92bd87a4 +[NSString stringWithString:] + 56
3 SophosAVAgent 0x000093d0 -[ServerScan dictionaryFromScanStatus:] + 348
4 SophosAVAgent 0x00009bb8 -[ServerScan updateStatusFromLiveStatus:] + 92
5 com.sophos.sum.scan.kit 0x000501b0 -[SUMScan updateStatusEventFromTimer:] + 172
6 com.apple.Foundation 0x92bea2a0 __NSFireTimer + 116
7 com.apple.CoreFoundation 0x907f2384 __CFRunLoopDoTimer + 184
8 com.apple.CoreFoundation 0x907decfc __CFRunLoopRun + 1680
9 com.apple.CoreFoundation 0x907de2b0 CFRunLoopRunSpecific + 268
10 com.apple.Foundation 0x92bf64a4 -[NSRunLoop runMode:beforeDate:] + 172
11 com.apple.Foundation 0x92c3b1cc -[NSRunLoop runUntilDate:] + 80
12 SophosAVAgent 0x00002734 doWork + 300
13 SophosAVAgent 0x00002580 _start + 748
14 SophosAVAgent 0x00002290 start + 48

Thread 1:
0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480
2 com.apple.Foundation 0x92bee644 -[NSConditionLock lockWhenCondition:] + 68
3 SophosAVAgent 0x0000895c -[IPCConnection(PrivateMethods) dataOutputThread] + 152
4 com.apple.Foundation 0x92be74d8 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 2:
0 com.sophos.sav.savi 0xc0128de4 UNKNOWN_QueryInterface + 124
1 com.sophos.sav.savi 0xc0007ed0 REPORT_QueryInterface + 392
2 com.sophos.sav.savi 0xc012d150 Report2 + 108
3 com.sophos.sav.savi 0xc0130878 VEEX_ReleaseStackEntry + 640
4 com.sophos.sav.savi 0xc0135180 RecurseInStream + 10420
5 com.sophos.sav.savi 0xc01355a8 VEEX_SweepStream + 248
6 com.sophos.sav.savi 0xc0131414 VEEX4_SweepStreamWithPUA + 140
7 com.sophos.sav.savi 0xc01b5f6c SAVIsweepThing + 1820
8 com.sophos.sav.savi 0xc01b6bd4 SAVIsweepBuffer + 88
9 com.sophos.sav.savi 0xc01b6f00 CISavi3_SweepBuffer + 276
10 com.sophos.sum.scan.kit 0x00059da0 -[SUMSAVIAdaptor scanExtendedAttributes:error:] + 576
11 com.sophos.sum.scan.kit 0x00057fe4 -[SUMSAVIAdaptor scanInfo:withExecutor:] + 152
12 com.sophos.sum.scan.kit 0x0005c31c -[SUMScanningSweepWalker scanFile:] + 508
13 com.sophos.sum.scan.kit 0x0005490c sweepWalkerScanCallback + 84
14 com.sophos.sav.savi 0xc01cf26c sophosRecursiveWalk + 2980
15 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
16 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
17 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
18 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
19 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
20 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
21 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
22 com.sophos.sav.savi 0xc01cf8ac sophosRecursiveWalk + 4580
23 com.sophos.sav.savi 0xc01cfc4c sophosWalk + 476
24 com.sophos.sum.scan.kit 0x00054e60 -[SUMSweepWalker walkScanItem:withExecutor:] + 260
25 com.sophos.sum.scan.kit 0x0005bf90 -[SUMScanningSweepWalker walkScanItem:withExecutor:] + 156
26 com.sophos.sum.scan.kit 0x000600c8 -[SUMLocalVolumesScanExecutor lookForThreats] + 476
27 com.sophos.sum.scan.kit 0x0005e264 -[SUMScanExecutor(PrivateMethods) executeScan] + 468
28 com.sophos.sum.scan.kit 0x0005e668 -[SUMScanExecutor start] + 92
29 com.apple.Foundation 0x92be74d8 forkThreadForFunction + 108
30 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib 0x900144ac read + 12
1 com.apple.Foundation 0x92c07eb8 _backgroundActivity + 252
2 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib 0x900c7330 sem_wait + 12
1 com.sophos.sav.savi 0xc0287cf8 SAVIplatWaitSemaphore + 244
2 com.sophos.sav.savi 0xc0284598 SXLThread + 216
3 com.sophos.sav.savi 0xc02860c4 startThread + 216
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib 0x900c7330 sem_wait + 12
1 com.sophos.sav.savi 0xc0287cf8 SAVIplatWaitSemaphore + 244
2 com.sophos.sav.savi 0xc0284598 SXLThread + 216
3 com.sophos.sav.savi 0xc02860c4 startThread + 216
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 6:
0 libSystem.B.dylib 0x900c7330 sem_wait + 12
1 com.sophos.sav.savi 0xc0287cf8 SAVIplatWaitSemaphore + 244
2 com.sophos.sav.savi 0xc0284598 SXLThread + 216
3 com.sophos.sav.savi 0xc02860c4 startThread + 216
4 libSystem.B.dylib 0x9002b908 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000fffeff18 srr1: 0x100000000000f030 vrsave: 0x0000000000000000
cr: 0x44028244 xer: 0x0000000000000000 lr: 0x0000000092bd8838 ctr: 0x0000000092bd87c0
r0: 0x0000000092bd87a4 r1: 0x00000000bfffed20 r2: 0x000000000041c284 r3: 0x0000000018f71ae0
r4: 0x0000000090a50ff0 r5: 0x0000000018f71ae0 r6: 0xffffffffffffffff r7: 0x0000000001030301
r8: 0x000000006f4b4a6e r9: 0x0000000000000000 r10: 0x00753a1a2e86d7a4 r11: 0x000000006f5b0ff0
r12: 0x0000000053464653 r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000001
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000003023 r19: 0x0000000000000000
r20: 0x00000000000000d6 r21: 0x00000000244f7ad4 r22: 0x0000000000407f68 r23: 0x0000000000407f60
r24: 0x00000000004187b0 r25: 0x0000000018f705e0 r26: 0x0000000018f717a0 r27: 0x000000000041be90
r28: 0x00000000a2be8e4c r29: 0x0000000090a9d40c r30: 0x0000000018f71ae0 r31: 0x0000000092bd87c0

Binary Images Description:
0x1000 - 0xffff SophosAVAgent /Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAVAgent
0x48000 - 0x71fff com.sophos.sum.scan.kit 8.0.1 /Library/Frameworks/SUMScanKit.framework/Versions/A/SUMScanKit
0x205000 - 0x2f3fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aea000 - 0x90b5cfff IOKit /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.19 (681.21) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90f92000 - 0x90fd4fff com.apple.CFNetwork 129.24 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x91011000 - 0x91092fff com.apple.SearchKit 1.0.8 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x914fe000 - 0x91536fff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x9193c000 - 0x9197efff com.apple.LaunchServices 183.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91ce7000 - 0x91d02fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91d07000 - 0x91d0afff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91e0a000 - 0x91e48fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91e4f000 - 0x91e4ffff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91e51000 - 0x91f36fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91f3e000 - 0x91f5dfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91fc9000 - 0x92037fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x92042000 - 0x920d7fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x920f1000 - 0x92679fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x926ac000 - 0x929d7fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92a07000 - 0x92af5fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92af8000 - 0x92b80fff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x92bc1000 - 0x92df4fff com.apple.Foundation 6.4.12 (567.42) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92f27000 - 0x92f45fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f50000 - 0x92faafff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92ff6000 - 0x93006fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x93260000 - 0x9327dfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x932a5000 - 0x935b3fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x93703000 - 0x9370ffff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93789000 - 0x93dbcfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94149000 - 0x941bbfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941f4000 - 0x942b9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9430c000 - 0x9430cfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9430e000 - 0x944cefff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94518000 - 0x94555fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9455d000 - 0x945adfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x96aa3000 - 0x96aa4fff libGreekConverter.dylib /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xc0000000 - 0xc0328fff com.sophos.sav.savi 2.07.339 /Library/Frameworks/SAVI.framework/Versions/A/SAVI

[g0ahc]

Hi, I have same issue with every scan of my  HDD stopping before completion - new install as of 10th May - I have a few saved .pkg files in a folder as useful backups. Incl. Sophos! Can these be the culprits?

But not short of disk space to decompress files while scanning.

Running a Dual G5 tower, 2GHz, 4Gb RAM, OSX10.4.11 Tiger; I also have an OS9 system folder on the drive.

Would be glad to know of a fix, apart from excluding the back-ups folder.....

Brian

[Agile]

Are you running 8.0.2 or 8.0.3?  8.0.3 includes a fix that looks to line up pretty well with the issues you are describing.

To test if the issue is with a specific file, try right-clicking the file and doing a selected file scan, or creating a custom scan of just that folder.  If you reliably crash on that specific file and nowhere else, please submit the file via our online file submission form, indicating it is a problem file.