Sophos Anti-Virus for Mac Home Edition

[SteveHC]

Hi all. 

Did a complete uninstall of Version 7 on my 500 mghz PowerBoook (G3 PPC) running Mac OS 10.4.11, did perfectly clean download and install of Version 8 (restarted, corrected permissions, etc.)... within 5-10 mins max of running, it shuts off AutoUpdate and displays an "x" within the Sophos icon at the top of the screen. Sophos log shows nothing unusual, but system's Console log reports that AutoUpdate CRASHED. Restarting the computer results in a complete replication of the problem EVERY time (i.e. at first Sophos icon appears properly - with "S" in it - but shortly thereafter the "S" is replaced with an "x" and the system's Console log reports that AutoUpdate crashed again). Have tried uninstalling, re-downloading and installing Version 8 with same effect re AutoUpdate each and every time. Never had this problem with version 7, so I'm guessing it's specific to Version 8's AutoUpdate program coupled with my machine and Mac OS version. ALL hardware (CPU, RAM, hard drive, etc.) checks out perfect, and as far as I can tell I don't have any software installed on my machine that would be an obviously corrupting or other incompatibility problem.

Anybody have any ideas or suggestions? I've looked through this board's site but don't see anything directly related to this issue; maybe it's a bug specific to PPC's (or G3 PPC's) running 10.4.11???

[Agile]

I'll let the developers handle whether it may be an issue with 10.4 or PPC G3 hardware.  It's probably worthwhile to download version 7 again and use that until you get a response.

[SteveHC]

Agile/Andrew  (or anybody else for that matter) - from where or what link can I re-download the last version 7? I haven't been able to find it *anywhere* on the Sophos website, only the link to version 8. Thanks.

[bobcook · Accepted solution]

Hi Steve,

Any chance you could run the SDU and send in the results? I'd really like to understand why AutoUpdate is crashing, so we can fix it.

In the meantime, v7 is still available here:

http://downloads.sophos.com/home-edition/savosx_73_he.dmg

[SteveHC]

SDU has been run and emailed to you. And thanks for the version 7 link.

[paulieee]

Hi Bob, Can I report the same thing happening to me! I installed Sophos Antivirus 8 on my iMac G3 (400MHz) running OS X 10.4.11, my PowerBook G4 (1.67GHz) running OS X 10.5.8 and my sister's MacBook Pro (dual 2GHz) running OS X 10.6.8. Sophos AntiVirus 8 runs fine on my PowerBook and my sister's MacBook Pro, installed over Sophos 7 fine and ran Sophos AutoUpdate after installing, the OnAccess Scanning works fine as well and the AutoUpdate continues to function. However, on my iMac G3 the AutoUpdate fails. I checked the system log in Console and notice AutoUpdate crash logs and what stands out is a reference to an "incompatible cpu-subtype" which suggests to me (if it is a hardware issue) that the version of AutoUpdate bundled with Sophos 8 cannot run on G3 hardware. I have saved the crash log and system logs if you would like me to send across to you but they are not very detailed from what I can see. Cheers.

[paulieee]

By the way, I did try removing and then reinstalling Sophos 8, and repaired privileges before resinstalling Sophos 8, but this has not solved me problem. It seems, until Sophos comes up with a solution (or deprecates G3 hardware, which will lead to this anyway) I will be downgrading back to version 7 which functioned without incident on my G3 iMac.

[AnnC]

I had this happen one week after installing.  Using MacOSX 10.6.8.  Ended up uninstalling.  I would love to think this will be fixed and will certainly download again if it is (although how to find out I don't know).  In the meantime, it was just too annoying.

[mjhols]

Hi Steve,

I have some log files, my system keeps on crashing as well.

Problem seems to be the InterCheck process.

I am using Sophos Home Version 8.0.4C on my home OS X 10.7.4 iMac.

A lot of times I see the Sophos Icon in the top left as greyed out.

It says the on-acces scanning is disabled, and manual it can't be started.

A few reboots later, it starts working again... until it stops again.

Auto update fails most of the times.

Interval Since Last Panic Report:  3769 sec

Panics Since Last Report:          5

Anonymous UUID:                    CE01125E-3523-4C05-BA64-912B02BA96DC

Wed Jul  4 21:47:22 2012

panic(cpu 2 caller 0xffffff80002c473a): Kernel trap at 0xffffff800031b53f, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x00000000000000d0, CR3: 0x000000002696e038, CR4: 0x00000000000606e0

RAX: 0x000000000000000d, RBX: 0x0000000000008000, RCX: 0xffffff8014ae9210, RDX: 0x0000000000008000

RSP: 0xffffff80f05b3af0, RBP: 0xffffff80f05b3b30, RSI: 0xffffff8013a8bf80, RDI: 0x0000000000000000

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0xffffff8013a8bfb8, R11: 0x0000000000000000

R12: 0xffffff80ea7fdd00, R13: 0xffffff8014f0d000, R14: 0xffffff8013a8bf80, R15: 0x0000000000000000

RFL: 0x0000000000010282, RIP: 0xffffff800031b53f, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x00000000000000d0, Error code: 0x0000000000000000, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff80f05b37a0 : 0xffffff8000220792 

0xffffff80f05b3820 : 0xffffff80002c473a 

0xffffff80f05b39d0 : 0xffffff80002da0cd 

0xffffff80f05b39f0 : 0xffffff800031b53f 

0xffffff80f05b3b30 : 0xffffff7f80a965e4 

0xffffff80f05b3cb0 : 0xffffff800053d509 

0xffffff80f05b3cf0 : 0xffffff8000582f84 

0xffffff80f05b3de0 : 0xffffff80005893e6 

0xffffff80f05b3ed0 : 0xffffff80005897c9 

0xffffff80f05b3f60 : 0xffffff80005ccfe8 

0xffffff80f05b3fb0 : 0xffffff80002da5e9 

      Kernel Extensions in backtrace:

         com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80a94000->0xffffff7f80a98fff

BSD process name corresponding to current thread: InterCheck

Mac OS version:

11E53

Kernel version:

Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 44343992050368

last loaded kext at 9579345662546: com.apple.filesystems.afpfs9.8.1 (addr 0xffffff7f8103c000, size 356352)

last unloaded kext at 388314013087: com.apple.driver.AppleUSBUHCI4.4.5 (addr 0xffffff7f80a84000, size 65536)

loaded kexts:

com.parallels.kext.prl_vnic7.0 15098.770637

com.parallels.kext.prl_netbridge7.0 15098.770637

com.parallels.kext.prl_hid_hook7.0 15098.770637

com.sophos.kext.sav8.0.4

com.parallels.kext.prl_hypervisor7.0 15098.770637

com.parallels.kext.prl_usb_connect7.0 15098.770637

com.dvdfab.kext.fabio1

com.Cycling74.driver.Soundflower1.5.2

com.apple.filesystems.afpfs9.8.1

com.apple.nke.asp_tcp6.0.1

com.apple.driver.AppleHWSensor1.9.5d0

com.apple.nke.l2tp1.7

com.apple.filesystems.autofs3.0

com.apple.driver.AppleBluetoothMultitouch70.12

com.apple.driver.AppleMikeyHIDDriver122

com.apple.driver.AppleHDA2.2.0f3

com.apple.driver.AGPM100.12.42

com.apple.driver.AppleMikeyDriver2.2.0f3

com.apple.driver.AudioAUUC1.59

com.apple.driver.AppleUpstreamUserClient3.5.9

com.apple.driver.AppleMCCSControl1.0.26

com.apple.driver.IOBluetoothSCOAudioDriver4.0.5f11

com.apple.driver.IOBluetoothA2DPAudioDriver4.0.5f11

com.apple.kext.ATIFramebuffer7.1.8

com.apple.driver.AppleSMCPDRC5.0.0d0

com.apple.driver.AppleSMCLMU2.0.1d2

com.apple.iokit.IOUserEthernet1.0.0d1

com.apple.iokit.IOBluetoothSerialManager4.0.5f11

com.apple.Dont_Steal_Mac_OS_X7.0.0

com.apple.driver.AudioIPCDriver1.2.2

com.apple.driver.ACPI_SMC_PlatformPlugin5.0.0d0

com.apple.driver.AppleLPC1.5.8

com.apple.driver.AppleBacklight170.1.9

com.apple.driver.AppleUSBAudio2.8.5f4

com.apple.driver.AppleIntelHD3000Graphics7.1.8

com.apple.ATIRadeonX30007.1.8

com.apple.driver.BroadcomUSBBluetoothHCIController4.0.5f11

com.apple.driver.AppleIRController312

com.apple.driver.AppleUSBCardReader3.0.1

com.apple.iokit.SCSITaskUserClient3.2.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0d1

com.apple.BootCache33

com.apple.driver.XsanFilter404

com.apple.iokit.IOAHCISerialATAPI2.0.3

com.apple.iokit.IOAHCIBlockStorage2.0.3

com.apple.driver.AppleUSBHub4.5.0

com.apple.driver.AppleFWOHCI4.8.9

com.apple.driver.AirPort.Atheros40504.64.2

com.apple.iokit.AppleBCM5701Ethernet3.1.2b2

com.apple.driver.AppleEFINVRAM1.5.0

com.apple.driver.AppleAHCIPort2.3.0

com.apple.driver.AppleUSBEHCI4.5.8

com.apple.driver.AppleACPIButtons1.5

com.apple.driver.AppleRTC1.5

com.apple.driver.AppleHPET1.6

com.apple.driver.AppleSMBIOS1.8

com.apple.driver.AppleACPIEC1.5

com.apple.driver.AppleAPIC1.5

com.apple.driver.AppleIntelCPUPowerManagementClient193.0.0

com.apple.nke.applicationfirewall3.2.30

com.apple.security.quarantine1.3

com.apple.driver.AppleIntelCPUPowerManagement193.0.0

com.apple.security.SecureRemotePassword1.0

com.apple.driver.AppleBluetoothHIDKeyboard160.7

com.apple.driver.AppleHIDKeyboard160.7

com.apple.kext.triggers1.0

com.apple.nke.ppp1.7

com.apple.driver.AppleMultitouchDriver231.4

com.apple.driver.IOBluetoothHIDDriver4.0.5f11

com.apple.driver.DspFuncLib2.2.0f3

com.apple.driver.AppleSMBusController1.0.10d0

com.apple.iokit.IOSurface80.0.2

com.apple.iokit.IOSerialFamily10.0.5

com.apple.driver.AppleHDAController2.2.0f3

com.apple.iokit.IOHDAFamily2.2.0f3

com.apple.driver.ApplePolicyControl3.0.16

com.apple.driver.AppleSMC3.1.3d8

com.apple.driver.IOPlatformPluginLegacy5.0.0d0

com.apple.driver.AppleSMBusPCI1.0.10d0

com.apple.driver.IOPlatformPluginFamily5.1.0d17

com.apple.driver.AppleGraphicsControl3.0.16

com.apple.driver.AppleBacklightExpert1.0.3

com.apple.driver.AppleThunderboltEDMSink1.1.8

com.apple.driver.AppleThunderboltEDMSource1.1.8

com.apple.iokit.IOAudioFamily1.8.6fc17

com.apple.kext.OSvKernDSPLib1.3

com.apple.iokit.IONDRVSupport2.3.2

com.apple.kext.ATI6000Controller7.1.8

com.apple.kext.ATISupport7.1.8

com.apple.driver.AppleIntelSNBGraphicsFB7.1.8

com.apple.iokit.IOGraphicsFamily2.3.2

com.apple.iokit.IOFireWireIP2.2.4

com.apple.driver.AppleUSBBluetoothHCIController4.0.5f11

com.apple.iokit.IOBluetoothFamily4.0.5f11

com.apple.driver.AppleThunderboltDPOutAdapter1.8.2

com.apple.driver.AppleThunderboltDPInAdapter1.8.2

com.apple.driver.AppleThunderboltDPAdapterFamily1.8.2

com.apple.driver.AppleThunderboltPCIDownAdapter1.2.4

com.apple.iokit.IOUSBHIDDriver4.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice3.2.0

com.apple.iokit.IOUSBMassStorageClass3.0.1

com.apple.driver.AppleUSBMergeNub4.5.3

com.apple.driver.AppleUSBComposite4.5.8

com.apple.iokit.IOSCSIMultimediaCommandsDevice3.2.0

com.apple.iokit.IOBDStorageFamily1.6

com.apple.iokit.IODVDStorageFamily1.7

com.apple.iokit.IOCDStorageFamily1.7

com.apple.driver.CoreStorage182.11.0

com.apple.iokit.IOSCSIArchitectureModelFamily3.2.0

com.apple.driver.AppleThunderboltNHI1.5.5

com.apple.iokit.IOThunderboltFamily2.0.0

com.apple.iokit.IOUSBUserClient4.5.8

com.apple.iokit.IOFireWireFamily4.4.5

com.apple.iokit.IO80211Family420.3

com.apple.iokit.IOEthernetAVBController1.0.1b1

com.apple.iokit.IONetworkingFamily2.1

com.apple.iokit.IOAHCIFamily2.0.8

com.apple.iokit.IOUSBFamily4.5.8

com.apple.driver.AppleEFIRuntime1.5.0

com.apple.iokit.IOHIDFamily1.7.1

com.apple.iokit.IOSMBusFamily1.1

com.apple.security.sandbox177.5

com.apple.kext.AppleMatch1.0.0d1

com.apple.security.TMSafetyNet7

com.apple.driver.DiskImages331.6

com.apple.iokit.IOStorageFamily1.7.1

com.apple.driver.AppleKeyStore28.18

com.apple.driver.AppleACPIPlatform1.5

com.apple.iokit.IOPCIFamily2.6.8

com.apple.iokit.IOACPIFamily1.4

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.64.8-P2P

Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Network Service: Parallels Shared #0, Ethernet, vnic0

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: APPLE SSD TS256C, 251 GB

Serial ATA Device: HL-DT-STDVDRW  GA32N

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 3

USB Device: Bose USB Audio, 0x05a7  (Bose Corporation), 0x1020, 0xfa130000 / 5

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfd130000 / 5

USB Device: DYMO LabelWriter 450  Turbo, 0x0922  (Dymo Corporation), 0x0021, 0xfd133000 / 8

USB Device: Symbol Bar Code Scanner, 0x05e0  (Symbol Technologies), 0x1200, 0xfd134000 / 7

USB Device: TM-T88V, 0x04b8  (Seiko Epson Corp.), 0x0e02, 0xfd132000 / 6

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3

Kind regards,

Matthijs