Sophos Anti-Virus for Mac Home Edition

[floridabrits]

Hi,

I ran a scan yesterday that 'appeared' to complete properly. I received no messages saying I had any issues.

However, when I click on the Sophos icon and click on Open Sophos Anti-Virus, it still tells me the last scan was in June this year.

Any ideas why this is?  Is this a known bug?

Are there any logs I can look at to confirm the scan did run properly?

Many thanks in advance for any assistance/guidance.

Regards,

Geoff

[Agile · Accepted solution]

Try turning off automatic updates prior to running a scan.  Does this fix the problem?

In some cases, the scan can end prematurely due to an automatic update.  This is not expected behaviour, but reports confirm that it sometimes happens.

[floridabrits]

Thanks for the quick response Andrew. That worked :-)

I've ran the scan and now rechecked the box again.

Is this a bug that has been logged for fixing in the next release?

Thanks again!

/g

[Agile]

---

floridabrits wrote:

Thanks for the quick response Andrew. That worked :-)

I've ran the scan and now rechecked the box again.

Is this a bug that has been logged for fixing in the next release?

Thanks again!

/g

---

You're welcome

The bug has been logged; I don't know if it has been picked up for a specific release fix yet.

[floridabrits]

OK... thanks again Andrew. Great / quick response as always :-)

Cheers!

/g

[LeWelch]

Thank you!  I just had the exact same question - off to try the fix.

[kcepull]

Andrew,

I, too, have the same problem where scans start, but never complete (so the scan dates always say "never been run"). I have ML v.10.8.2. Based on your comment, I turned off the auto-update, and now scans are actually running!  (However, they are taking forever to scan .zip files - like 8-10 hours for one zip file. I'll post that separately...)

So, it would appear that I can confirm that the auto-update process kills scans in process. And, given the default is to check once an hour, there is a strong likelihood that a scan will take longer than an hour, and end up getting killed...  :-(

Karl