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Advisor
floridabrits
Posts: 25
Registered: ‎11-08-2011
0
Accepted Solution

Why does the last scanned date not change after I have run a scan?

Hi,

 

I ran a scan yesterday that 'appeared' to complete properly. I received no messages saying I had any issues.

 

However, when I click on the Sophos icon and click on Open Sophos Anti-Virus, it still tells me the last scan was in June this year.

 

Any ideas why this is?  Is this a known bug?

 

Are there any logs I can look at to confirm the scan did run properly?

 

Many thanks in advance for any assistance/guidance.

 

Regards,

 

Geoff

Employee
Agile
Posts: 1,195
Registered: ‎11-02-2010
0

Re: Why does the last scanned date not change after I have run a scan?

Try turning off automatic updates prior to running a scan.  Does this fix the problem?

 

In some cases, the scan can end prematurely due to an automatic update.  This is not expected behaviour, but reports confirm that it sometimes happens.

-
Andrew
Threat Researcher
SophosLabs


For our other self-service and peer-to-peer online support systems:


Advisor
floridabrits
Posts: 25
Registered: ‎11-08-2011
0

Re: Why does the last scanned date not change after I have run a scan?

Thanks for the quick response Andrew. That worked :-)

 

I've ran the scan and now rechecked the box again.

 

Is this a bug that has been logged for fixing in the next release?

 

Thanks again!

 

/g

Employee
Agile
Posts: 1,195
Registered: ‎11-02-2010
0

Re: Why does the last scanned date not change after I have run a scan?


floridabrits wrote:

Thanks for the quick response Andrew. That worked :-)

 

I've ran the scan and now rechecked the box again.

 

Is this a bug that has been logged for fixing in the next release?

 

Thanks again!

 

/g


You're welcome :smileyhappy:

 

The bug has been logged; I don't know if it has been picked up for a specific release fix yet.

-
Andrew
Threat Researcher
SophosLabs


For our other self-service and peer-to-peer online support systems:


Advisor
floridabrits
Posts: 25
Registered: ‎11-08-2011
0

Re: Why does the last scanned date not change after I have run a scan?

OK... thanks again Andrew. Great / quick response as always :-)

 

Cheers!

 

/g

 

Established Member
LeWelch
Posts: 2
Registered: ‎11-28-2012
0

Re: Why does the last scanned date not change after I have run a scan?

Thank you!  I just had the exact same question - off to try the fix.

Occasional Visitor
kcepull
Posts: 1
Registered: ‎12-02-2012
0

Re: Why does the last scanned date not change after I have run a scan?

Andrew,

 

I, too, have the same problem where scans start, but never complete (so the scan dates always say "never been run"). I have ML v.10.8.2. Based on your comment, I turned off the auto-update, and now scans are actually running!  (However, they are taking forever to scan .zip files - like 8-10 hours for one zip file. I'll post that separately...)

 

So, it would appear that I can confirm that the auto-update process kills scans in process. And, given the default is to check once an hour, there is a strong likelihood that a scan will take longer than an hour, and end up getting killed...  :-(

 

Karl