Sophos Anti-Virus for Mac Home Edition

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Haze
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Haze
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Registered: ‎03-10-2011
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itunes causing beach ball of death with Sophos installed.

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‎03-10-2011 03:36 PM

Unfortunate problem as I was actually finding Sophos free to be quite unobtrusive. With Sophos installed playing music in itunes is causing the dreaded beachball of death. I tried a couple of things to fix this, disabling genius and home sharing stopped the hangs from being fatal but as soon as one hang had cleared a new one would start seconds later essentially making itunes unusable. Uninstalling Sophos free has fixed the issue.

 

I had no problems with itunes and Sophos before yesterdays update. Any idea what the issue might be?

 

I'm on a 2008 imac with a 2.8 GHz C2D and a 4gb of ram. OSX itunes and Sophos where all fully updated.

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Haze
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Haze
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Re: itunes causing beach ball of death with Sophos installed.

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‎03-11-2011 08:56 AM

Can anything be done about this?

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Employee Agile
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Agile
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Registered: ‎11-02-2010
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Re: itunes causing beach ball of death with Sophos installed.

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‎03-11-2011 09:57 AM

Has anyone else experienced this?

 

I know with the previous update of iTunes (10.2.0) I was having all sorts of issues... the most recent update to 10.2.1 fixed these issues for me.  These issues weren't related to SAV for me though.

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Andrew
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SophosLabs

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richardsc
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richardsc
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Registered: ‎03-18-2012
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Re: itunes causing beach ball of death with Sophos installed.

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‎03-18-2012 02:48 AM - edited ‎03-18-2012 02:55 AM

Wasn't having any problems up until a few weeks ago. I have recently upgraded to the latest version of iTunes, but I believe the problem existed prior to that. iTunes locks up my whole Mac after a few minutes of downloading.

I also noticed that my Trash can takes several seconds (10 - 15 sometimes) to empty. I have the SSD and this use to be pretty much < 1 second (even with Sophos installed), no matter what's in the trash ?

I disabed Sophos today and now iTunes is working and my trash can empties quickly :-(   i am a fan of Sophos as it has found malware/viruses in files that I work with - usually something from windows that's on my external HD, especially in old data. 

Not sure if the version of Sophos has been updated since I installed it several months ago - sometime in October I believe was the initial install.

 

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Employee Agile
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Re: itunes causing beach ball of death with Sophos installed.

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‎03-19-2012 09:20 AM

Sophos has updated several times since October, as has OS X and iTunes.  Thank you for the detail; it will help the testing team verify that the next release of SAV does not have this issue with OS X and iTunes on configurations similar to yours.

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Andrew
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SophosLabs

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