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Occasional Advisor
pmrtvcom
Posts: 8
Registered: ‎07-31-2012
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Accepted Solution

Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

I installed Sophos Mobile Security today and am impressed with the malware scanner. (BTW, it found none on my phone!)

 

However, it seems to insist that "Screen lock is disabled." - I have tried adjusting it to lock Immediately on sleep, and have tried pattern and password modes, but on my Samsung Galaxy Nexus, it does not seem to make a blind bit of difference, therefore the Loss and Theft features cannot be used.

 

Is there a workaround, or will there be a fix, for this?

Moderator
ThomasB
Posts: 67
Registered: ‎06-01-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

 

we have not heared of the particualr problem yet.

Normally, setting a pin is enough to be able to activate "Loss & Theft".

 

Please be sure that Sophos Mobile Security is set up as a device administrator.

Maybe a reboot after seeting up a pin helps.

 

Regards
Thomas

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Occasional Advisor
pmrtvcom
Posts: 8
Registered: ‎07-31-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

I've tried a PIN too, and rebooted.

It will set as device administrator but still complains that screen lock is disabled.
Moderator
ThomasB
Posts: 67
Registered: ‎06-01-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

 

we have reproduced taht in our lab (Galaxy Nexus using Android 4.1.1).

 

It only works if you choose the pattern passcode.

 

We have given that to development. They will try to fix that for the next release.

 

Regards
Thomas

For our other self-service and peer-to-peer online support systems:
Occasional Advisor
pmrtvcom
Posts: 8
Registered: ‎07-31-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

It doesn't even work with pattern for me.
Moderator
ThomasB
Posts: 67
Registered: ‎06-01-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

 

thanks for that hint.

We will keep looking into it an hope to have a solution ready soon.

 

Regards
Thomas

For our other self-service and peer-to-peer online support systems:
Moderator
ThomasB
Posts: 67
Registered: ‎06-01-2012

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

 

we have released a new version today that should fix your issue.

 

Regards

Thomas

For our other self-service and peer-to-peer online support systems:
Occasional Advisor
pmrtvcom
Posts: 8
Registered: ‎07-31-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Indeed it does. Thanks.

Occasional Advisor
pmrtvcom
Posts: 8
Registered: ‎07-31-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Unfortunately this appears to have broken again for me... I am set up with password but it says screen lock is disabled.
Moderator
ThomasB
Posts: 67
Registered: ‎06-01-2012
0

Re: Loss and Theft - does not like screen lock on Samsung Galaxy Nexus/Jelly Bean

Hello,

 

thanks for the hint. I will check with our development to see if they changed the behaivior regarding this function.

 

Regards
Thomas

For our other self-service and peer-to-peer online support systems: