Sophos Mobile Security for Android

[pmrtvcom]

I installed Sophos Mobile Security today and am impressed with the malware scanner. (BTW, it found none on my phone!)

However, it seems to insist that "Screen lock is disabled." - I have tried adjusting it to lock Immediately on sleep, and have tried pattern and password modes, but on my Samsung Galaxy Nexus, it does not seem to make a blind bit of difference, therefore the Loss and Theft features cannot be used.

Is there a workaround, or will there be a fix, for this?

[ThomasB]

Hello,

we have not heared of the particualr problem yet.

Normally, setting a pin is enough to be able to activate "Loss & Theft".

Please be sure that Sophos Mobile Security is set up as a device administrator.

Maybe a reboot after seeting up a pin helps.

Regards
Thomas

[pmrtvcom]

I've tried a PIN too, and rebooted.

It will set as device administrator but still complains that screen lock is disabled.

[ThomasB]

Hello,

we have reproduced taht in our lab (Galaxy Nexus using Android 4.1.1).

It only works if you choose the pattern passcode.

We have given that to development. They will try to fix that for the next release.

Regards
Thomas

[pmrtvcom]

It doesn't even work with pattern for me.

[ThomasB]

Hello,

thanks for that hint.

We will keep looking into it an hope to have a solution ready soon.

Regards
Thomas

[ThomasB]

Hello,

we have released a new version today that should fix your issue.

Regards

Thomas

[pmrtvcom]

Indeed it does. Thanks.

[pmrtvcom]

Unfortunately this appears to have broken again for me... I am set up with password but it says screen lock is disabled.

[ThomasB]

Hello,

thanks for the hint. I will check with our development to see if they changed the behaivior regarding this function.

Regards
Thomas