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Accepted Solution

False negatives?

by josephtenzin in Sophos Anti-Virus for Mac Home Edition
Just installed Sophos Anti-Virus Home Edition. Updated the virus list. Ran local drive scan. Results-No Threats Detected   But 4 days ago I ran ClamXav and it found 37 contaminated files:  phsing, Tr...
Show results in replies (1)
  • Don't mention it, Joseph!   I'm not a regular Mac user, the one here at work is just for testing (m...
‎04-17-2013 04:56 AM
13 Replies
977 Views
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Accepted Solution

"Clean up" continuing forever with OSX/Jahlav-C

by quicksilver28 in Sophos Anti-Virus for Mac Home Edition
Hi there,   Looks like I'm having a problem similar to many other users:   Sophos found OSX/Jahlav-C just by monitoring the system, but "clean up" runs forever (hours) without removing the ...
Show results in replies (1)
  • Hi all,   Figured out the issue here. The offending file, QuickTimeUpdater.dmg, was in a TimeMachin...
‎02-24-2013 12:11 PM
2 Replies
892 Views
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Accepted Solution

Software Update still running after an hour

by AWJ in Sophos Anti-Virus for Mac Home Edition
The Software AutoUpdate Status window has the moving blue 'barber pole'. In the Menubar dropdown  the first three items are greyed out:   Updating... Update Now Cancel Update   The remaining items ar...
Show results in replies (1)
  • I just restarted the iMac - problem solved
‎02-20-2013 02:05 PM
1 Reply
698 Views
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Accepted Solution

Sophos Auto Update accesses many domains

by Willum in Sophos Anti-Virus for Mac Home Edition
Why does the Sophos Auto Update access so many domains outside of sophos.com?   I recently installed Little Snitch, which is a firewall that allows the blocking of individual outgoing connections.  I...
Show results in replies (1)
  • Hello Willum,   like all "global presences" Sophos uses a content distribution network (C...
‎02-15-2013 05:00 PM
5 Replies
1428 Views
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Accepted Solution

Sophos on-access scanning disabled after installin...

by GoletaMum in Sophos Anti-Virus for Mac Home Edition
Help - I am running Mountain Lion on a macbook pro.  Yesterday, I installed Photoshop Elements 11.  This morning while when I started working on the computer, I got a message that my on access scanni...
  • Tags:
  • on-access scanning disabled
  • Sophos for Mac.
Show results in replies (1)
  • I have been following this thread for months. As few posters have stated the problem has been fixed...
‎01-19-2013 08:00 AM
3 Replies
3403 Views
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Accepted Solution

Can not either uninstall or update

by SnowFlax in Sophos Anti-Virus for Mac Home Edition
Hi,   one day I saw a "X" in the Sophos icon. When I click on it a greyed text says: "AutoUpdate is not running".   I've tried to uninstall by running "/Library/Sophos\ Anti-...
Show results in replies (1)
  • I solved the problem with some brute force. Searched for every file containing sophos, moved them t...
‎12-19-2012 07:34 AM
3 Replies
2000 Views
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Accepted Solution

Autoupdate hanging

by mikebore in Sophos Anti-Virus for Mac Home Edition
After months of trouble free operation, autoupdate is hanging frequently. I have not changed any settings. The menubar shield and Autoupdate window show continuous activity which never completes, Ver...
Show results in replies (1)
  • Could be because Sophos has silently been upgraded to 8.0.9c.
‎12-03-2012 01:07 AM
8 Replies
2661 Views
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Accepted Solution

Why does the last scanned date not change after I ...

by floridabrits in Sophos Anti-Virus for Mac Home Edition
Hi,   I ran a scan yesterday that 'appeared' to complete properly. I received no messages saying I had any issues.   However, when I click on the Sophos icon and click on Open Sophos Anti-Virus, it s...
Show results in replies (1)
  • Try turning off automatic updates prior to running a scan.  Does this fix the problem?   In some ca...
‎11-14-2012 05:26 AM
6 Replies
2550 Views
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Accepted Solution

Sophos tries to contact a server on my company VPN

by jasimon9 in Sophos Anti-Virus for Mac Home Edition
Periodically my outbound firewall LittleSnitch tells me that Sophos AV for Mac is trying to contact the IP at 10.0.0.98. This would be the address of the DNS nameserver that my company operates over ...
Show results in replies (1)
  • Hello jasimon9,   for AutoUpdate the download server has to be resolved - this should happen in 1 h...
‎11-12-2012 12:50 PM
4 Replies
1833 Views
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Accepted Solution

2 hour long threat cleaning???

by StRoibard in Sophos Anti-Virus for Mac Home Edition
This morning, Sophos popped open a window (capture below) with a message that a threat had been detected (Troj~ObfJS-BK). I went to the Sophos site and followed directions (on page http://www.sophos....
  • Tags:
  • clean up threat
  • clean up threat won't stop
  • long
  • Mac
  • threat
  • virus
Show results in replies (1)
  • Don't worry... Troj/ObfJS-BK is a malicious javascript injected into web pages, which silently redi...
‎11-08-2012 08:44 AM
4 Replies
1889 Views
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